The Leisure Management Company
Estate & Property Management
Key Benefits
 | MANAGERIAL PACKAGE'S AND SERVICES - Our Property and Estate Management department is a specialist department within our group of Companies, In order that a client does not become 'just a number' we have split the department into different sections each handling a specific function. Due to the volume of calls we have provided a direct dial telephone system, enabling a client (if calling by telephone) to select the section required. Simply dial the extension number for the section you require. You will be put through to a representative who is handling your file. |
| NEW LET SECTION - is where our new files are processed to the point of check-in. (press 401 on your telephone at the prompt). |
| ACCOUNTS SECTION - is where all account matters are dealt with. (press 402 on your telephone at the prompt). |
| MAINTENANCE SECTION - handles any calls from tenants, regarding a tenancy. There are also 24 hour emergency numbers if required. (press 403 on your telephone at the prompt). |
| CUSTOMER SERVICES - is always available to answer general questions. We encourage feedback from our clients and any suggestions or complaints are dealt with in this department. (press 404 on your telephone at the prompt). |
| PROPERTY MANAGEMENT - aim to provide a service second to none and have structured our approach to cater for our client's needs. We provide a two-tier level of service and an additional service for professional Landlord's. Details of these services are set out in our Terms of Service. We recommend Comprehensive Management, which is intended to provide "complete peace of mind" and leaves us to handle everything for you, giving you written updates as to progress. |
| HOW DO YOU KNOW ALL IS WELL? - DOCUMENTED VISITS - It is generally accepted that despite obtaining references, visits should be carried out at any rented property. We also believe that good communication with tenants assists in avoiding many of the "horror stories" reported in the press. - If you have selected the Comprehensive Management Service 'PM' will carry out regular visits, providing a written report to you with any recommendations or observations. If your tenant makes any significant comment to our home inspector, this will also be reported to you. |
| MAINTENANCE - SOME BACKGROUND - The nature of property is such, that from time to time, items may need attending to. 'PM' have looked at this very carefully in order to ensure that this potentially problematic area is handled smoothly on your behalf. As the lettings market continues to grow, tenants are becoming increasingly aware of their rights and it is vital that any query is dealt with immediately, thus protecting your position as landlord. |
| HOW DO 'PM' AVOID PROBLEMS? - Your tenant will be provided with contact details in the event of any maintenance difficulties. In the event of an emergency, our experienced contractors are on call 24 hour's a day. Should your tenant contact out maintenance section the query will be acted on immediately, thus reducing any potential claim against you by the tenant. It is important to note that 'PM' are acting solely on your behalf and therefore you may rest assured that only necessary maintenance repairs will be undertaken. |
| GOOD CASH FLOW - We will ensure that rent paid by the tenant is passed to your bank promptly. Details of payment arrangements are set out in our Terms of Service. |
| OUR CHARGES - Our fees are set out in our Scale of Charges (and additional fees where payable). We will also deduct from rents received any expenditure incurred on your behalf in carrying out minor maintenance and repairs up to an agreed limit. |
| WHAT IF THINGS GO WRONG? - EXPERIENCE COUNTS - 'PM' quite simply cover the worst case scenario. We use some of the most respected advisors in the industry. From the outset of every tenancy, great care is taken to ensure that every detail is covered. So why not E-mail us now at admin@leisure-management.org.uk |
| Other Products And Services Available - include Landlord's
Buildings and Contents Insurance, Rental Protection and Tenant
Assessment Services, Gas and Electrical Safety Check.
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| NOTE - This is only a short guide to points on letting your property. One of our experienced representatives will be please to meet with you and explain the contents in more detail and discuss any queries or concerns that you may have. |
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